Christmas Prepayment Association

The CPA is the recently launched Christmas Savings Industry self regulatory trade association.

The CPA is developing a Code of Practice, with a view to providing customers with the best possible service and to improving the security of monies paid by them to members.

The Industry has worked closely with BERR (Department for Business, Enterprise and Regulatory Reform) in putting this Association together. The Association has six directors, three from within the industry and three who are independent. The Chairman is an independent director and has the casting vote.

CPA Code of Practice Key Points

Conduct

Members will be required to comply with the Code of Practice and act in a professional manner.

Savings

Upon receipt of monies from customers, members must pay these into a designated trust account and at least 50% of the trustees must be independent of the member. The trustees will be responsible for approving the release of customer's monies held in the trust account. Copies of the trust deed setting up these accounts are available from the member on request.

The relationship between members and customer's

Full and clear information must be given in all literature and leaflets in relation to the goods and services offered.

Advertising and promotions

Members' advertising must be clear and accurate and not mislead customers about the goods and services offered. Members will also keep mailing lists accurate and up to date.

Customer complaints and procedures

If members fail to comply with the Code of Practice, they may be liable to disciplinary action. If a customer feels that the member has not resolved a complaint, they can contact the CPA, who will provide an independent conciliation service.

The full Code of Practice is available on the CPA website: www.cpa-advice.co.uk

FOR BETTER CHRISTMAS SAVING - LOOK FOR THE CPA LOGO.

© 2011 Variety Christmas Savings Club Ltd
Reg No. 1891449
Terms & Conditions

Variety Christmas Savings Club Ltd
Freepost WA783
Bridge Street, Newton Le Willows. WA12 9BR

Freephone Tel: 0800 62 68 76
Email: info@varietychristmasclub.co.uk